Delivery & Returns

  Delivery

At the moment we only offer UK delivery online, so if you are overseas please contact us for a delivery quote.

Delivery options are either Standard (2 to 3 working days) or Express (next working day).  We aim to dispatch all orders within 1 to 2 working days.

Our delivery charges are as follows:

  • Small packets - Standard £1.35 or Express £1.50
  • Small parcels - Standard £2.95 or Express £4.95
  • Large Parcels - Standard £4.50 or Express £6.50
  • Furniture - Standard £25.00 or Express £30.00

Postage charges are calculated on weight and size.

  Returns and Refunds

We hope that you are happy with your purchase, however, if for any reason you are not, please return to us within 14 days of delivery.

If the return is due to goods being damaged or faulty please advise us within 24 hours of receiving the items to advise us and return goods to us.  Once damaged goods have been received we will provide you with an exchange or refund plus the cost of return postage.

If you have simply changed your mind, all goods are covered by 'The Consumer Contracts Regulations' which allows you to cancel and return goods to us within a 14 day period.  Goods must be returned to us at your expense in the same condition they were sold, including all original packaging and material.  Once received we will issue you with an exchange or refund.

 

  Return Address

The Little Toucan, Unit 15 Workspace House, 28-29 Maxwell Road, Peterborough, Cambridgeshire PE2 7JE United Kingdom